A directional sign reading Aeroport Charles de Gaulle 2 TGV beneath the glass and steel roof of the terminal

Charles de Gaulle · Paris Orly · Nice Côte d'Azur

Paris CDG Airport VIP Meet & GreetSomeone who knows the building, waiting for you.

A named member of our team meets you at the aircraft, takes the bags and the paperwork, and walks you through Charles de Gaulle to exactly where you need to be. Arrival, connection or departure. About two minutes to book.

  • Every terminal at CDG
  • Arrival, connection or departure
  • Booked and paid online
  • Orly and Nice too

How it works

About two minutes
We meet you at the aircraft Your name on a board at the gate, before the walk into a building most people have never navigated.
Step 1
We take the bags and the route Border control where it applies to your flight, your luggage, the transfer between halls. Handled while you walk.
Step 2
We deliver you where you're going To your car, your driver, or your onward gate — including the 2E satellites and the 2G shuttle.
Step 3

Charles de Gaulle, Paris Orly and Nice Côte d'Azur. Arrival, same-day connection, departure, or the whole trip in both directions.

Book your meet & greet →
  • Secure card payment
  • Confirmed by email
  • We track your flight

Book your Paris CDG meet & greet

Choose your airport and service type and your total appears before you enter any personal details. You'll need your flight numbers and the names of everyone travelling.

Secure card payment Paid in advance, nothing owed on the day We track your flight number

What you're actually buying

A person who knows Charles de Gaulle, assigned to your flight

Meet and assist at CDG is not a pass you show at a gate. It is a named member of our team who meets you, carries the paperwork and the bags, and knows which of Terminal 2's seven halls you are actually going to.

A smiling Altura airport concierge in a dark blazer and patterned scarf, with an aircraft arrival icon
Arrival Only

When you land

You are met as you come off the aircraft, before the walk into a terminal you may never have used, and you are not on your own again until you are out.

  • Greeted at the aircraft, your name in hand
  • Walked through the terminal by the shortest route
  • Border control handled with you where it applies to your flight
  • Bags collected from the belt for you
  • Delivered to your car, driver, train or taxi rank
An Altura airport concierge in a dark suit standing beneath the directional boarding signs in a Paris airport terminal
Same Day Transit / Connection

When you're connecting

The one at CDG that is genuinely hard to do alone. Halls that aren't where the boarding pass suggests, a shuttle bus to a satellite terminal, a transfer train that leaves the secure zone.

  • Met at your arriving aircraft
  • Taken to the right hall, including the 2E satellites and 2G
  • Transfer security and border control handled with you
  • Your bags and paperwork carried throughout
  • Walked to your onward gate, not pointed at a sign
An Altura airport concierge in a grey vest and patterned scarf, with an aircraft departure icon
Departure Meet & Assist

When you fly home

The last morning of a trip is the one you least want to spend working out which hall your gate is in. We take the whole thing off you from the kerb.

  • Met kerbside at your terminal
  • Bags taken straight to check-in
  • Through security with your paperwork in our hands
  • Border control handled with you where it applies
  • Walked to your gate or lounge, with time to spare

Booking both directions is one option in the form — it is called The Works: Arrival + Departure Meet & Assist, and it is the same team at both ends of the trip.

Who books it

If you are flying through Paris, this is for you

Most people book it once, then book it every time they come back. These are the reasons they give us.

Families with young children

A twenty-minute walk between halls is a different thing with a toddler in your arms and a pushchair somewhere behind you. Our team takes the bags and the route so you only have to hold on to the children.

Anyone travelling with parents

Charles de Gaulle asks a lot of your legs. Terminal 1 alone is a circular building with seven boarding satellites. You are walked the short way, at your pace, with someone carrying the bags.

Anyone with a connection

Fifteen per cent of our French bookings are same-day connections, and it is the part of CDG people most often get wrong. Someone meets your inbound aircraft and delivers you to the onward gate.

First time at Charles de Gaulle

You don't need to work out what hall K, L or M means, where the shuttle to 2G leaves from, or whether your transfer train is inside security or outside it. Someone who does this every day is standing next to you.

Groups and celebrations

Weddings, milestone birthdays, family reunions, a golf trip. Groups get separated and slowed down more than anyone at a hub this size — we keep everyone together and move you through as one party.

Anyone who'd rather not think about it

The most common reason of all. You have already paid for the trip — the airport is the one part of it nobody looks forward to, and this is how you hand it to someone else.

The thing you're avoiding

Charles de Gaulle is not one airport. It is nine buildings that don't quite connect.

Seventy million passengers a year move through a hub that grew in pieces over fifty years. The hard part at CDG has never been the queue — it is that a boarding pass which says "Terminal 2E" can mean three very different journeys.

Terminal 2E
3 halls
K, L and M. Two of them are separate satellites, reachable only by an airside train that runs past the security checkpoint.
Terminal 2G
Bus only
A detached satellite. From 2E or 2F the transfer runs 30 to 40 minutes with checks and the shuttle included.
Terminal 1 to 2
Landside
The inter-terminal train leaves the secure zone. Connect that way and you clear security again on the other side.
With Altura
One person
Meets you, already knows which hall, and walks you there. Every terminal, every hour, in either direction.

It is never only about the minutes

Terminal 2's sub-terminals sit five to twenty minutes' walk apart. Terminal 1 is a ring with seven boarding satellites underneath it. Terminal 3 has no jet bridges, so you board by bus. Even on a quiet morning with no queue anywhere, the difference is arriving to a person holding your name, having your bags lifted for you, and being walked to a gate instead of reading a sign and hoping. That is the same at 7am on a Tuesday as it is on the Friday before Christmas.

Why people book with us

Settled before you leave home, handled once you land

You book online in about two minutes and it is done. No email thread, no waiting on a reply, nothing to arrange at a desk after a long flight.

Booked and paid online

You choose, you pay, and it is settled before you close the tab. Nothing is owed on the day — no card machine at a desk, no cash to find.

Arrival, connection or departure

All three, in either direction, on the same booking. Connections are a service in their own right here, not something bolted onto an arrival.

Every terminal at CDG

Terminal 1 and its satellites, 2A through 2G including the 2E halls and the 2G shuttle, and Terminal 3. Tell us the flight number and the right person is waiting in the right place.

We watch your flight

Delays and schedule changes are tracked against your booking and we move with them. You do not need to call us from the tarmac.

One team, accountable

The same operation books you, meets you and walks you through. If anything needs sorting there is one place to ask, and a person who already knows your booking.

Three French airports

Paris Charles de Gaulle, Paris Orly and Nice Côte d'Azur, arrival and departure at each. Pick your airport at the top of the booking form.

Good to know

How to read your boarding pass at a French airport

Three things worth knowing before you travel, whether or not you book with us.

At Charles de Gaulle, the terminal is only half the answer

"Terminal 2E" is not a place. It is three boarding halls — K, L and M — and L and M are separate satellite buildings reached by an automated airside train that runs on the far side of security. "Terminal 2G" is a detached satellite served only by a shuttle bus. And the inter-terminal train between Terminal 1 and Terminal 2 runs outside the secure zone, so connecting that way means clearing security twice.

Check the hall letter as well as the terminal number on your boarding pass, and check the departure screens again when you land — gates move. If you have booked with us, you don't need to: tell us your flight number and we work the hall out for you.

Paris Orly

Four terminals — Orly 1, 2, 3 and 4 — and unlike CDG they connect indoors on foot, with Orly 3 acting as the junction between them. Long-haul and most international flights use Orly 4, which is where border control applies to arrivals from outside the Schengen area.

Nice Côte d'Azur

Two terminals, roughly two kilometres apart and not walkable between. Nice's Terminal 2 extension entered service in March 2026, adding a new Zone E for check-in and bag drop, gates A40–A45 for Schengen departures and B40–B45 for non-Schengen. The airport is telling passengers their usual gate may have moved, so check the screens rather than assuming.

Border control in France right now

The EU's Entry/Exit System has been fully in force across all Schengen countries since 10 April 2026. If you are arriving from outside the Schengen area, expect a facial image and fingerprints to be recorded on your first crossing; that record then lasts three years. Under-12s are not fingerprinted. There is nothing to do in advance.

Straight answers

The questions people actually search before booking

Every question below is a real search query that brought someone to this site.

What does CDG concierge service actually include?

A named member of our team is assigned to your flight. On arrival they meet you as you come off the aircraft, walk you through the terminal by the shortest route, handle border control with you where it applies to your flight, collect your bags from the belt and take you out to your car, driver, train or taxi rank.

On departure it runs the other way: met at the kerb, bags taken to check-in, through security and border control with your paperwork in our hands, and walked to your gate or lounge. On a same-day connection we meet the inbound aircraft and deliver you to the onward gate, including the Terminal 2E satellites and the 2G shuttle.

How much does Paris CDG VIP meet and greet cost?

Choose your airport and your service type in the booking form above and your total appears there, before you enter any personal details. Rates depend on the airport, whether you want arrival, connection, departure or both directions, and how many people are travelling.

We keep pricing in one place — the form — so that what you see is always what is current. Payment is taken online at the time of booking, so nothing is owed on the day.

What happens when I arrive at Charles de Gaulle?

Someone is waiting at the aircraft with your name on a board, before the walk down into the terminal — which at CDG can be a long one, and is where people most often lose their bearings.

From there you are walked through by the short route, your border control is handled with you if your flight arrives from outside the Schengen area, your bags are collected for you, and you are taken out to whatever is meeting you. You are not on your own at any point between the aircraft door and the exit.

Can you help with a connection or a long layover at CDG?

Yes — it is a service in its own right here, called Same Day Transit / Connection in the booking form, and it is one of the most-booked things we do in France.

It exists because connecting at Charles de Gaulle is genuinely difficult to do cold. Terminal 2E's L and M halls are separate satellites reached by an airside train past security. Terminal 2G is only reachable by shuttle bus, 30 to 40 minutes away from 2E or 2F once checks are included. And the train between Terminal 1 and Terminal 2 runs outside the secure zone, so that connection means clearing security a second time. We meet your inbound aircraft, take you the right way, handle transfer security and border control with you, and walk you to the onward gate.

How long does passport control take in Paris, and what is EES?

If you are arriving from outside the Schengen area — from the United States, the United Kingdom, Canada, the Gulf or anywhere else outside Europe — you clear French border control at Charles de Gaulle, Orly or Nice.

Since 10 April 2026 the EU's Entry/Exit System has been fully in force across all Schengen countries. It replaces passport stamping with a digital record, and on your first crossing a facial image and four fingerprints are taken. That record lasts three years, so you are not re-enrolled on every trip. Children under 12 are not fingerprinted, and there is nothing to apply for in advance.

It is an extra step at the border and waits of more than an hour have been reported at Paris at peak times this year. If you have booked arrival meet and greet, someone is with you from the aircraft through the whole of it.

Do I need ETIAS or a visa to travel to France?

Not today. ETIAS, the EU's advance travel authorisation for visa-exempt visitors, is not yet in operation. The European Commission has removed its previously published start date and says it will give several months' notice before launch. Anyone charging you for an ETIAS right now is not legitimate.

What you do need on a US, UK, Canadian or Australian passport is a passport issued within the last ten years and valid for at least three months beyond the date you leave the Schengen area, and to stay within 90 days in any 180. One thing worth knowing: France has reintroduced temporary checks at its internal Schengen borders until 31 October 2026, so carry your passport even on a flight from within Europe.

Which terminals do you cover — and do you cover Orly and Nice?

At Charles de Gaulle, all of them: Terminal 1 and its seven boarding satellites, every hall of Terminal 2 from 2A through 2G — including the K, L and M halls of 2E and the detached 2G satellite — and Terminal 3.

We also cover Paris Orly and Nice Côte d'Azur, arrival and departure at both. Choose your airport at the top of the booking form. In every case, tell us your flight number and we work out the terminal and the hall — you don't have to.

Can you arrange a car from CDG into Paris?

Yes. Tell us where you're going and how many are travelling when you book and we'll add a private vehicle waiting for you at the exit. If you already have a transfer or a driver arranged, we hand you straight over to them instead.

Worth knowing this summer: major engineering works on the RER B mean journeys between central Paris and Charles de Gaulle are running considerably longer than usual, with reduced evening services into December 2026. A car booked in advance takes that out of the equation.

Settle it now, and arrive in Paris knowing exactly where you're going

About two minutes now, and the one part of the trip nobody looks forward to belongs to someone else.

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Book your CDG meet & greetArrival, connection or departure · Charles de Gaulle, Orly & Nice
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